Privacy Policy
Last updated: September 2026
At SORALS, we respect your privacy and are committed to protecting the personal information you choose to share with us.
This Privacy Policy explains what information we may collect through sorals.com, how we use it, and the choices available to you.
1. Who We Are
SORALS is an Indian craft and heritage platform focused on showcasing India’s living craft traditions, artisans, textiles, paintings, jewellery, home décor and related products.
Our website address is:
For privacy-related questions, you can contact us through our Contact Us page.
2. Information We Collect
We may collect information that you voluntarily provide when you use our website, including:
- Your name
- Email address
- Enquiry type
- Message or other information you include in an enquiry
- Email address submitted when you subscribe to the SORALS newsletter
We only request information that is relevant to the purpose for which you provide it.
3. Contact Form Information
When you submit an enquiry through our Contact Us form, we may collect the information you enter, such as your name, email address, enquiry type and message.
We use this information to:
- Respond to your enquiry
- Communicate with you regarding your request
- Handle business, collaboration, wholesale or export enquiries
- Maintain appropriate records of enquiries
We do not use information submitted through the contact form for unrelated purposes without an appropriate basis or your permission where required.
4. Newsletter
If you subscribe to the SORALS newsletter, we collect your email address so that we can send you updates, stories, news and other communications relating to SORALS and Indian craft.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication, where available, or by contacting us.
5. How We Use Your Information
Information collected through the website may be used to:
- Respond to enquiries
- Provide information requested by you
- Communicate about SORALS
- Send newsletter communications where you have subscribed
- Improve the website and user experience
- Protect the security and proper functioning of the website
- Comply with applicable legal or regulatory requirements
6. Information Sharing
We do not sell your personal information.
We may share information with service providers or technology providers where reasonably necessary to operate the website, process enquiries, send communications, maintain website security or provide related services.
Such providers may process information on our behalf and may have their own privacy policies and terms.
We may also disclose information where required by applicable law, regulation, legal process or a valid governmental request.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.
Some third-party services used on the website may also use cookies or similar technologies.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Services and Embedded Content
Some pages may contain links to or content provided by third-party websites or services.
When you interact with a third-party website, that website may collect information according to its own privacy policy and terms. SORALS does not control the privacy practices of third-party websites.
We encourage you to review the privacy policies of third-party services you choose to use.
9. Data Security
We take reasonable measures to protect information submitted through our website from unauthorized access, alteration, disclosure or destruction.
However, no website or internet transmission can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve enquiries, comply with legal obligations, or protect our legitimate interests.
The appropriate retention period may vary depending on the nature and purpose of the information.
11. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to withdraw consent for certain forms of processing or to opt out of marketing communications.
To make a privacy-related request, please contact SORALS through our Contact Us page.
12. Children's Privacy
Our website is not specifically directed toward children, and we do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable requirements.
Any updated version will be posted on this page with a revised Last updated date.
14. Contact Us
If you have questions about this Privacy Policy or how SORALS handles personal information, please contact us through:
Contact Us