Frequently Asked Questions
Welcome to SORALS.
Here you’ll find answers to some of the most common questions about our products, orders, shipping and the SORALS experience.
1. What is SORALS?
SORALS is an Indian craft and heritage platform that brings together handcrafted products, textiles, paintings, jewellery, home décor and other products connected with India’s living craft traditions.
We aim to showcase the stories, techniques, materials and people behind these traditions while making them accessible to customers in India and around the world.
2. Are SORALS products handmade?
Many SORALS products are handcrafted or produced using traditional techniques.
Because handmade products involve individual craftsmanship and natural materials, variations in colour, texture, dimensions and finish may occur. Such variations can be an inherent characteristic of handmade products rather than defects.
Where relevant, product pages provide additional information about the product, craft, materials and origin.
3. How can I place an order?
You can browse products through the SORALS website, select the product you wish to purchase, add it to your cart and proceed through checkout.
You will be asked to provide the information required to process and deliver your order.
An order is subject to product availability, payment authorization and the applicable SORALS Terms & Conditions.
4. Can I save products for later?
Yes. SORALS provides a Wishlist feature that allows you to save products for future reference.
Adding a product to your Wishlist does not reserve the product or guarantee that it will remain available.
5. Do you ship within India?
SORALS may offer delivery to destinations across India, subject to product availability, shipping arrangements and the destination.
Available shipping options and applicable charges will be shown during the ordering process where applicable.
6. Do you ship internationally?
SORALS may offer international shipping to selected destinations.
International availability may depend on the product, destination and applicable shipping and import requirements.
International customers may also be responsible for customs duties, import taxes, local taxes or other charges imposed by the destination country.
Please refer to our Shipping & Delivery Policy for further information.
7. How long will my order take to arrive?
Delivery times may vary depending on the product, availability, destination, shipping method and other logistical circumstances.
Handcrafted, made-to-order or specially prepared products may require additional processing time.
Any estimated delivery time provided during the ordering process is indicative and may vary.
For more information, please refer to our Shipping & Delivery Policy.
8. What happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
We may ask you to provide photographs, videos, packaging information or other details so that we can assess the issue.
Please contact:
Any resolution will be handled in accordance with our Returns & Refunds Policy.
9. Can I cancel my order?
Cancellation may be possible depending on the status of your order.
If you wish to cancel an order, please contact us as soon as possible at:
Orders that have already been processed, specially prepared, customized or dispatched may not be cancellable.
Please refer to our Terms & Conditions for further information.
10. Can I return a product?
Return eligibility depends on the product and the circumstances of the return.
Because many SORALS products are handcrafted, individually produced, made in limited quantities or specially prepared, certain products may have specific return conditions.
Please review our Returns & Refunds Policy before placing an order.
11. Are handmade variations considered defects?
Not necessarily.
Handcrafted products may naturally vary in colour, texture, pattern, dimensions and finish.
These variations can be part of the character and individuality of handmade products and may not be considered defects.
Product-specific information should always be reviewed before purchase.
12. What payment methods can I use?
Available payment methods will be displayed during checkout.
Payment transactions may be processed through third-party payment providers and may be subject to their respective terms and policies.
13. Are taxes, customs duties or import charges included?
This may depend on the destination, product and applicable requirements.
For international orders, customs duties, import taxes, local taxes or other charges may be imposed by the destination country.
Unless specifically stated otherwise, such charges may be the responsibility of the customer.
14. How can I contact SORALS?
For general enquiries, orders, shipping, returns or other customer support questions, you can contact us at:
Email: info@sorals.com
You can also visit our Contact Us page:
15. Where can I learn more about SORALS and its artisans?
You can explore the Collections, Artisans, Our Story and Journal sections of the SORALS website to learn more about the crafts, traditions, people and stories featured on the platform.