Shipping & Delivery Policy
Last updated: October 2026
At SORALS, we aim to ensure that every order is carefully prepared and delivered to you in a safe and timely manner.
This Shipping & Delivery Policy explains how orders placed through sorals.com are processed and delivered.
1. Order Processing
Orders are processed after successful confirmation of the order and payment, where applicable.
Processing times may vary depending on the product, availability, preparation requirements and whether the product is handcrafted, made to order or requires special handling.
If there is an unexpected delay in processing your order, we may contact you using the contact information provided at checkout.
2. Shipping Address
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
Please carefully check your:
- Name
- Address
- City
- State/Province
- Postal/PIN code
- Country
- Telephone number
- Email address
SORALS may not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.
3. Delivery Time
Estimated delivery times displayed on the website or communicated at the time of purchase are indicative and may vary depending on:
- Product availability
- Destination
- Shipping method
- Courier or logistics provider
- Weather conditions
- Public holidays
- Customs clearance
- Other circumstances beyond our reasonable control
For handcrafted or specially prepared products, additional processing time may apply.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the ordering process or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on the destination, product, size, weight and shipping method.
5. International Orders
SORALS may offer delivery to destinations outside India.
International orders may be subject to customs duties, import taxes, local taxes, customs clearance charges or other fees imposed by the destination country.
Unless specifically stated otherwise, such charges are the responsibility of the customer.
Customers are also responsible for ensuring that the products ordered are permitted to be imported into their destination country.
6. Customs & Import Delays
International shipments may be subject to inspection or clearance procedures by customs authorities.
SORALS cannot control the time required for customs clearance and is not responsible for delays caused by customs authorities or destination-country requirements.
7. Delivery Attempts
Delivery will generally be made to the address provided by the customer through the selected shipping or logistics provider.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or other circumstances prevent delivery, the courier may make additional delivery attempts or return the shipment according to its applicable procedures.
Additional shipping charges may apply in certain circumstances.
8. Damaged or Incorrect Deliveries
If your order arrives visibly damaged or appears to contain an incorrect product, please contact SORALS as soon as reasonably possible after delivery.
Where appropriate, we may request photographs, videos, packaging information or other details to help us assess the issue.
Any resolution will be handled in accordance with the applicable SORALS Returns & Refunds Policy.
9. Contact
For shipping-related questions, please contact:
Email: info@sorals.com
Contact Us:
https://sorals.com/contact/